Job summary
Job summary
Selling Partner Services is one of the fastest growing businesses inside Amazon, supporting over a million merchants selling on Amazon’s international marketplace. Selling Partner Support is the organization that drives the solutions that ensure sellers are successful; we build the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. The result of our work is seen in the growth of the Amazon business. We’ve had a direct impact on Amazon’s success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon’s ability to continue to offer customers the largest product selection. Selling Partner Support is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
You will be responsible for creation and management of process documentation to be used by Seller Support Contact Center Associates, when addressing issues faced by Selling Partners in the Amazon Marketplace. Your focus will be working with Program Managers to understand new and changing Selling Partner programs so that you can capture the necessary processes for Contact Center Associates to use when assisting Selling Partners with issues related to these programs. You will transfer this process knowledge to Associates by writing concise and effective content, using a standardized style guide, that is the one source of truth for Selling Partner Support. You must be able to invent and simplify as the execution of these processes must minimize average handle time of the Seller contact. You must be a self-starter who is passionate about providing high-quality content, working in a technical, fast-paced environment, and innovating to update and create process and technical solutions to problems. To be successful in this role you will need proven ability to proactively gather all the necessary components to create a new document, develop the most efficient process for the Associate to follow, and communicate that process with experienced technical writing skills. A successful candidate will be resourceful, customer-focused, and team-oriented; will have an ability to work independently under time constraints to meet deadlines. Every day you will collaborate with the Change Process Management team to take in requests, clarify requirements and deliver on time products. You will master detailed publishing codes necessary to move new or changed documents into the content management system. You will need to seek clarity in ambiguous situations to ensure customers have the best possible experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Junior Frontend Engineer (JavaScript/HTML/CSS), US/Canada Residents only, Full-Time, Salary $70K-$80K Minimum 1 year of project experience required – fully remote...
Apply For This JobInternship-Software Developer About Decisely Decisely is a leader in group health insurance solutions. Our mission is to streamline the insurance...
Apply For This JobOffering 125 years of industry innovation and development, a local food and beverage company is seeking packers to support production....
Apply For This JobGeneral Labor job details: location:Circleville, OH salary:$13 – $15 per hour date posted:Tuesday, August 17, 2021 experience:Entry Level job type:Temp...
Apply For This JobDescription Job Schedule: Part Time Standard Hours: 24 Job Shift: Shift 3 Shift Details: 11p-7:30a Work where every moment matters....
Apply For This JobRed Bull Student Marketeers are part of the most dynamic and empowered brand ambassador program in the world. They understand...
Apply For This Job