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Ireland
American Airlines Hiring for Agent, Customer Services – Ireland DUB Job at Dublin , Ireland Full Time
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Location: Dublin Intl Apt (DUB-TRML)
Requisition ID: 54086
This is a seasonal vacancy available from end March 2022 through October 2022, fixed term contract, 30 hours per week.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
The job is a member of the Operations team within the Airports Division. The role is responsible for delivering a safe and first class airport experience to our customers. The post holder will be expected to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, the post holder will report into and take instruction from the Manager Airport Services.
What you’ll do
Operational
- To provide a consistently high quality customer service ensuring a seamless experience at all contact points
- To perform a range of airport related duties and be prepared to support the daily operation in any capacity required
- To conduct relevant administrative duties e.g. pre-flight and post flight departure
- To represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- To promote and sell our services and products to our customers
- To attend and complete all compulsory training by given deadlines
- To ensure compliance with FAA, Company and airport regulations
- To enforce safety/security measures and protect sensitive zones
- To adhere to and promote safe working practices all times
- To carry out any other reasonable duties consistent with the post
General
- To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions. To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues
- To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures
- To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy
- To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice
- To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review)
- To actively participate in regular coaching & counselling meetings, performance reviews and development meetings
- To undertake appropriate training as agreed with their manager and to take responsibility for self development
- To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and task
- To work in any other AA location as and when necessary and if applicable to the position
This job description is subject to periodic review and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements
All you’ll need for success
Essential
- Possess excellent interpersonal skills
- Possess a solution orientated approach
- Ability to resolve conflicts within time constraints and without losing control
- Ability to handle stress effectively and work with minimum supervision
- Possess a strong customer focus and enjoy face to face contact with customers
- Able to be a representative of the Company at all times
- Be well groomed appearance & adhere to the uniform standards at all times
- Ability and willingness to work in a shift environment (including weekends, bank and public holidays)
- Be reliable and punctual
- Be compliant with all AA policies and procedures
- Ability to communicate both written and verbally to a high standard
- Be in possession of a valid airport airside pass
- Be Security trained
- Possess excellent skills in identified areas of Customer Services
- Willingness and ability to successfully complete all relevant training
Desirable
- Computer knowledge including Microsoft Word, Excel and email
Core Competencies
Health and Safety:
The successful post holder will be responsible for ensuring Health and Safety and Compliance requirements are fully adhered to at all times and any incidents and non-compliance are reported and dealt with appropriately.
Customer Focus:
The post holder will need to demonstrate their commitment to providing outstanding customer service by ensuring all customer matters are dealt with in an appropriate and timely manner. The post holder must act as an ambassador for AA at all times and positively convey its values.
Development of Self:
The post holder must proactively seek out development opportunities for themselves to ensure standards are maintained at all times. Post holders should be open to and able to act on feedback given.
Communication:
The successful post holder should be able to communicate effectively, professionally and appropriately at all levels with the ability to listen effectively and ask relevant questions to clarify their understanding.
Teamwork& Collaboration:
The post holder must be able to work as part of a team within the department and collaborate with external contacts and other departments appropriately. The post holder must show awareness of and value a diverse workgroup.
Accountability
The post holder should demonstrate commitment to the job and be able to assume responsibility without instruction. The post holder should be proactive in seeking and acting on feedback to improve personal performance.
Technical knowledge, application and skills
The post holder should be able to demonstrate competence in all areas of Customer Services and be willing to share their knowledge to improve the performance of others.
Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Level: 42
