AMERICAN EXPRESS Hiring for Account Protection Specialist- SHIELD Team Start Date 1/23/23 at Phoenix, AZ Full Time

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How will you make an impact in this role?

Become an Account Protection Specialist on the SHIELD (Specialized Handling in Establishing Legitimate Data) team. The SHIELD team is responsible for protecting high risk new and existing customers against potential identity theft and fraudulent applications. This isn’t just for card accounts either, as the team oversees all products in the American Express portfolio. It’s an exciting opportunity as there is always something more to learn and do to protect our customers.

Successful SHIELD Specialists are proficient at:
Listening to and connecting with the customer

Exercising sound judgment in a world that is gray vs. black/white

Delivering excellent service even when sharing a difficult message

Thinking analytically with strong attention to detail and a commitment to accuracy

Empathizing with and educating fraud victims

Driving innovation and change by identifying trends and flagging opportunities for better servicing and reducing fraud

Receiving and incorporating feedback to continuously improve

Minimum Qualifications

1 or more years of Fraud and/or Customer Service experience

Comfortable navigating multiple systems while simultaneously interacting with the customer

Proficient with Microsoft Office

Proven ability to effectively manage change and remain calm in stressful situations

#RAD_GSGHybrid

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Salary Range: $20.00 to $28.85 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.