American Express Hiring for Analyst, Research & Design at Frankfort, Kentucky Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

The Colleague Experience (CX) Team is responsible for driving the transformation of the employee experience – spanning digital platforms to physical spaces, services, products, processes, and behaviors, which enable our Colleagues’ performance and make them proud to call American Express their employer of choice. This team is focused on building a common experience for our colleagues, coordinating strategy with product owners, and supporting delivery across enterprise teams.

In this role, you will be responsible for uncovering and translating user needs that drive colleague-centered design solutions across our suite of digital capabilities. You will work with the Manager, Strategic Design to create, implement, manage, and evangelize standards and best practices across all types of experiences with success depending on close collaboration and partnerships with end-users (colleagues) and subject matter experts, as well as product and technology counterparts. This position is ideal for a human-centric designer with a passion for research/usability.

• Works in an embedded model and will lead the research for a suite of digital capabilities and advise on the appropriate methodologies for the given business question.

• Executes quantitative and qualitative research across the portfolio using methods such as user and stakeholder interviews, gathering demographic data (persona), user stories, journey maps, usability tests, etc.

• Creates and maintains test plans, discussion guides, and any other material needed to properly launch research studies.

• Synthesizes and analyzes data collected from usability testing and other research studies.

• Translates research insights from across product teams into actionable recommendations and direction.

• Works closely with the Manager Strategic Design to help execute the colleague experience vision by being involved in every step of the end-to-end design process.

• Designs and delivers responsive/adaptive solutions that are optimized for web and mobile interfaces and partners with engineers to translate designs into successful products.

• Gathers and evaluates user requirements in collaboration with CX Lead, Team of Teams, and developers/engineers.

• Develops UI mockups and prototypes that clearly illustrate how sites function and look like.

• Creates original graphic designs (e.g., images, sketches and tables).

• Prepares and presents rough drafts to Manager Strategic Design, CX Leader, key stakeholders, and business partners and conducts layout adjustments based on user feedback.

• Identifies and troubleshoots UX problems (e.g., responsiveness).

• Adheres to Brand requirements and style standards on fonts, colors, and images.

• Trains, coaches, and guides CX Team on research methodologies, helping them build skills that empower them to run studies independently.

Qualifications

• Practices active listening and contributes in group situations (i.e. brainstorms, audits, critiques, whiteboard sessions, etc.).

• Gets excited by complex projects with lots of ambiguity and resilient in the face of obstacles.

• Relentless desire to validate assumptions and uncover a problem’s root cause by testing, learning, and iterating.

• Actively seeks opportunities to evangelize and promote design thinking in a large organization.

• Experience in designing for mobile applications, responsive, and other digital interfaces.

• Expert knowledge of Adobe Photoshop, Illustrator, or similar tools.

• Rapid prototyping experience using Axure, html or similar tools.

• Experience working on wireframing tools is a plus.

• Knowledge of visual, UI and interaction design principles with an eye for details and consistency.

• Experience researching & validating user needs and context, including through interviews with users.

• Experience working with Agile methodology a plus.

• A practical point of view of User Experience.

• Experience working on UX for Technology products is a plus.

• Bachelor’s degree or 3-5 years equivalent experience in related field.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

US Job Seekers/Employees – Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Technology

Primary Location: United States

Req ID: 22001204