AMERICAN EXPRESS Hiring for Customer Care Pro-TSC-T3 (Hybrid) at Sunrise, FL Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

As a Retention Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership to help deepen customer engagement with our products and services.

This position involves listening, probing and creativity to assist with finding Cardmember’s true needs. Success in this role drives up customer loyalty, annual spend and ultimately ensures we achieve our Brand promise! Once serviced by Champion Retention, Card Members should feel their interests are best served by American Express and this is the only card they need.

This unique inbound servicing unit has a strong history of achieving outstanding results, so much so that we are actively recruiting candidates who want to be part of a winning team. If you possess strong product knowledge, excellent communication skills and a desire to be empowered to find solutions that prevent our Platinum and High Value Card-members from canceling their accounts, then we encourage you to consider this role. If you love the Brand, and enjoy helping others by being a consultant, then this position is a great match to your interests and a terrific development opportunity for you!

Ability to interact/communicate effectively across all levels of the organization

Displays a strong growth mindset with demonstrated ability to champion change

Ability to multi-task with systems while actively listening and engaging in consultations

Ability to work independently and as part of a team

Goal oriented and ability to make decisions

Demonstrate analytical thinking while probing and connecting with customers

1 year retention required, or 2+ years preferred.

Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your classroom training will be virtual and on the job training will be Hybrid (required to work onsite two days per week).

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees – Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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