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United States
American Express Hiring for Senior Manager, U.S. Payments Consulting at Carson City, Nevada Full Time
Description
The Payments Consulting Group is a team of highly trained professional consultants within Global Strategy & Capabilities (GS&C) at American Express. American Express depends on the Payments Consultant team to manage payment processing relationships with managed Merchants and Partners.
Payments Consultants enable card acceptance, identify and implement products, provide technical servicing expertise and champion the voice of the customer to internal teams.
Team members must maintain deep and current knowledge about the payments industry, market trends, new and existing technologies, products and services, and the structure of American Express and customer organizations.
This role demands an experienced and persuasive consultant with analytical skills, thought leadership and a track record of complex problem solving. The right candidate for this opportunity will be a strong, collaborative, self-directed individual who demonstrates the ability to brainstorm solutions as well as execute and drive results. Influence management skills, consensus building, and the ability to work across internal and external partners is required.
RESPONSIBILITIES
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Provide consultative and product enablement support to Merchants, external partners, internal Account Management and Product teams.
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Provide product and process consultancy.
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Manage and track projects (Authorizations, Submissions, Settlement, Reconciliation and Disputes enablement).
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Project Manage tech enhancement to existing infrastructure in partnership with Technologies, Network, Product Development
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Build and maintain relationships across the American Express organization.
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Develop and maintain an in-depth understanding of the Merchant
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Know all aspects of merchant’s payment acquiring environment including history, current goals and organizational drivers.
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Use knowledge of the merchant and marketplace to develop strategic account plans.
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Bring voice of the Customer information to Blue Box regarding capability and product opportunities.
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Drive troubleshooting and remediation of merchant payment processing issues.
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Liaise and lead internal business partners on delivery of technical solutions.
Qualifications
Qualifications:
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Strong understanding of card payment authorizations, reconciliation and disputes processes across a range of payment acquiring products and merchant industries.
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Proven track record in leading complex projects and driving results.
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Excellent communication and interpersonal skills (written, verbal and presentations)
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The ability to articulate complex issues in a simple non-technical manner.
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Proven relationship building/management skills.
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Strong consultative sales skills.
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Highly organized and results driven, with strong ability to be forward thinking and proactive.
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Ability to build and leverage strong relationships across GMS, Network, Technologies and external partners.
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Flexibility to work across time zones with groups in the U.S. and other Intl. Regions (Canada, JPAA, EMEA and LAC)
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Potential travel required within U.S.
ADDITIONAL DETAILS
- Location: Virtual (Western Region Preferred)
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job: Network
Primary Location: United States
Schedule Full-time
Req ID: 21031549
