American Express Looking for Manager-Communications at Ciudad de México, México Full Time

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Based in Mexico City, this position reports to the Head of Corporate Affairs and Communications in Latin America. The successful candidate will be responsible for developing and implementing engaging communications, including PR and social media initiatives related to B2B and B2C narratives for Mexico and LAC selected markets.

The candidate must be an excellent storyteller, and able to bring to life how American Express backs its customers and partners. Experience in content creation through a variety of media is necessary.

Key Responsibilities

• Develop communication strategies to position American Express narratives.
• Lead multiplatform (still & video) content developing to support communication strategies
• Develop PR (including external speaking opportunities) and Social Media plans to support Amex’s narratives.
• Roll out and local editorial content development for Amex global internet site
• Build and foster strong relationships with key stakeholders including colleagues, media, partners and industry.
• Draft speeches and presentations on behalf of senior leadership, ensuring American Express´ narratives, internal and externally
• Work in partnership with social media, CSR, and PR communications colleagues to deliver a fully integrated communications approach.
• Serve as a member of the Advertising Review Board representing CA&C.

Minimum Qualifications

• A minimum of five years of experience in a broad communications group (internal, external and social media communications). Proved experience on new PR/Communications tools usage is indispensable.
• Strong editorial mindset, a natural storyteller and excellent ability to develop narratives and messages for both internal and external use.
• Must be bilingual and be comfortable with writing colleague communications both, in Spanish and English
• A creative and strategic problem solver, a self-starter and a proven track-records to drive tangible communication results, backed up with data & analysis
• Outstanding oral, visual and written communications
• Outstanding interpersonal skills to deal with all levels in the organization
• Sound judgment and a strategic thinker
• Strong background in developing and implementing communication strategies
• Ability to work in short timeframes and within changing priorities
• Ability to work within a matrix environment
• Relevant communications related degree qualification (or equivalent)
• Ability to work independently with minimal supervision
• Excellent attention to detail.
• Ability to manage multiple priorities and deadlines.
• Self-motivated team player with proven ability to effectively collaborate with colleagues across a company.
• A willingness to learn.
• Must be able to work in a strong collegiate team environment.
• Experience with working in a communication agency or an editorial organization is a plus
• Oriented to results and metrics.

Additional Details

• Ongoing Workplace Flexibility: American Express supports flexibility in the workplace with specific arrangements to be discussed and agreed upon by your leader.

Months in their actual position:

For level 25 to 30: 12 months.

For level 30 to 35: 18 months.

For level 40 to 45: 24 months

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.