American Red Cross Hiring for Training Support Center Process Documentation Intern at Los Angeles, California Full Time

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is currently seeking a Summer Intern within the Training Services Department to support the Training Support Center. This is a remote position with limited travel.

WHAT YOU NEED TO KNOW (Job Overview):

The Training Services Summer Internship Program offers undergraduate and graduate students an opportunity to gain work experience in a non-profit organization. During the 10-week program, students receive training and develop their skills and knowledge under the guidance of experienced professionals. The 2025 Summer Internship program will run from May 28, 2025, through August 1, 2025.

The Training Support Center Process Documentation Intern will be responsible for systematically organizing and archiving outdated documentation to improve accessibility, accuracy, and efficiency in information retrieval for our Training Support Center.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Develop plan to fully translate process documentation to new, standardized guidelines in order to pave to the way for future growth of documentation system.

• Inspect database of process documentation to identify outdated documentation to archive.

• Develop methodology for ongoing upkeep of process documentation.

• Develop reports to identify usage and effectiveness of process documentation.

• Review existing customer facing support documentation to identify potential improvements to better support customer usage of system and decrease need to contact call center.

• Explore new, potential options to better support internal user usage of the system.

Standard Schedule: Monday- Friday Standard business hours.

The salary for this position is $20.00 an hour.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education : High School or equivalent required. Internship is typically part of an undergraduate program which requires some university credit hours. Undergraduate Junior/Senior preferred with major in Library and Information Science, Information Technology, Business Administration or Data Science.

• Experience: Up to 1 year of related experience

• Skills & Abilities : Technical proficiency, problem-solving skills, data management, and attention to detail.

• Excellent written and verbal communication skills.

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).

• Ability to work on a team.

• Travel: Ability to travel to attend in person meetings 10-20%. Must have valid driver’s license.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)