Amex Hiring for Digital Marketing Coordinator Job at Ciudad de México Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.

How will you make an impact in this role?

We are looking for collaborators with a taste for constant complex and challenging situations, who display strong analytical and communication skills. People who add value to our business strategy by bringing forward unique solutions, with creative and innovative abilities. Additional key competencies for this role: adaptability, negotiation and influencing skills.

We are looking for a passionate digital marketeer, that:

• Shows entreprenourial drive: curiosity moves them. They never give up and they focus on constantly challenging their limits.

• Give their maximum because they like to show always commitment and dedication in their way of working.

• Learn quick from their mistakes, and see them as opportunities to improve.

• Excellence in execution is the base of his/her day to day work.

• Is strong promoter of a great working atmosphere.

• Knows how to do team work, and enjoys it.

Communication is our way to reach our cardmembers, and part of our customer service tools. This position will see comms as a tool for providing the best customer experience, and increasing engagement.

You will be responsible for:

• Develop a unique understanding of big data, in order to inform communication priorities.

• Designing and executing Marketing strategy and plans (mainly in digital) for Platinum & Centurion customers, customer experience wise, looking always to optimize its performance and increasing cardmember engagement.

• Analysing key business metrics, in order to identify business opportunities and proposing action plans for improvement.

• Lead communications agenda execution with creative and media agencies.

• Lead marketing campaign executions, including online & offline media plans, that support AMEX positioning.

Requirements:

• Min 5 years of experience in a similar role, experience in customer experience is a plus.

• Graduated from business administration, marketing, or similar carreers, and demonstrated ability in quantitative fields.

• Strong business acumen; structured thinker with project management skills and attention to detail.

• Good Relationship management as you will engage with communication agencies and partners.

• Strong written and communication skills and the ability to bring to life American Express brand in a way that is both consistent with out global brand positioning, but also meaningful to local culture and customers.

– Strong customer centric mindset – obsessed about how customers interact with our brand, and how can we increase engagement through comms platforms.