At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
This is an office-based position, currently working virtually. Once our office re-opens, we will adapt to a hybrid model where colleagues will work a mix of virtual and in-office days.
In this specialized role, our Customer Advisors will:
Deliver extraordinary customer care and value to Card Members in a fast paced, highly regulated environment
Handle complex customer queries end-to-end, taking ownership and resolving concerns on First Contact
Ask probing questions to build rapport, understand the customer profile and make tailored recommendations to increase customer loyalty
Synthesize information from multiple systems to create the best possible outcomes for our customers
About Us:
We offer flexible benefits (dental, medical, group savings programs)
Colleagues start with three weeks of vacation annually (increases with tenure)
Monthly performance incentive
We encourage career development through mentorship
We hold a strong focus on diversity and inclusion initiatives
We promote a work-life balance (shift changes occur 1-2 times per year)
We’re open from 6 a.m. to 3 a.m. Monday to Sunday EST
About You:
You have exceptional verbal communication skills in English
You’re empathetic, persistent, and engaging
You love problem-solving and are self-driven to make things happen
You’re flexible and able to work during operating hours including at least one-day on the weekend
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