A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
Specific Duties:
To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team.
To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
To report defective materials and equipment to the appropriate departments.
To be vigilant throughout the Hotel to promote security.
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
To comply with the hotels cash handling procedure.
To provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
To analyze and resolve incorrect invoices and payments.
To follow-up unpaid invoices.
To ensure that commissions have been correctly put into the system (for groups such as; Booking.com and Meeting & Events groups).
To solve credit differences.
To manage “chargebacks” and “no-show” administration.
To provide input for achieving the NH Hotel Group goals.
To provide support for the processing of invoices and advance payments.
To create and follow up on aged debtors and creditors report.
To provide support and training to the Front Office employees in Back Office related tasks.
People:
To attend appraisal reviews when requested by Head of Department.
To understand and comply with the hotel’s employee handbook.
To attend departmental daily briefings.
To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
To adhere to the hotel’s grooming procedures.
To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
Fire, Health & Safety
To comply with the hotel’s Fire and Emergency procedures.
To comply with the Health & Safety regulations of the hotel.
To comply with the Food Hygiene regulations of the hotel.
To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.
To support the hotel’s Environmental policy by complying with waste management and monitory energy efficiency.
Additional Information
What do we have to offer you:
Competitive Salary
Premium rates for Sunday work
Career Progression
Refer a Friend program – €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
Excellent Room Employee Rates in over 350 NH properties worldwide
Access to the NH eLearning platform
Increased holiday entitlement for long service employees
Meals whilst on duty in our employee restaurant
Employee Recognition Awards
Employee Assistance Program – mental health and wellbeing support
Complimentary provision and laundry of uniforms
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