Anantara Hiring For Night Porter (Guest Services Assistant) at Dublin, County Dublin Full Time

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Night Porter.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

General responsibilities:
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.

To deliver excellent care to our guests

To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team

To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.

To report defective materials and equipment to the appropriate Departments.

To ensure that the ambience in departments (lights, music and temperature) are controlled.

To be vigilant throughout the Hotel to promote security

To have strong product knowledge of all areas of the hotel.

To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.

To provide support where necessary in other areas of the Hotel.

People:
To attend appraisal reviews when requested by Night Manager

To understand and comply with the hotel’s employee handbook

To attend departmental daily briefings

To attend monthly departmental meetings/ General Team Meetings, ECCM when required.

To adhere to the hotel’s grooming procedures.

To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

Fire, Health & Safety

To comply with the hotel’s Fire and Emergency procedures

To comply with the Health & Safety regulations of the hotel

To comply with the Food Hygiene regulations of the hotel

To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure

To support the hotel’s Enviromental policy by complying with waste management and monitory energy efficiency

Specific Duties

To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance) and ensure that the Night Porter checklist is fully completed by the end of the shift

To carry out fire walks in accordance with night operation and guest safety in mind and to be fully conversant with the fire procedures for the whole hotel including assistance in the fire evacuation as directed by the night manager.

To carry out cleaning duties as requested by the night manager (vacuuming, buffing and cleaning all public areas e.g. lobby, bar, restaurant and public toilets)

To be fully aware of any menu updates

To take and carry out room service orders. Preparation of food and beverages to all guests during the night, to their bedrooms or in lobby areas

To be knowledgeable and informed about the introduction of new products and new procedures

To carry out wake up calls when required

To deliver all guests newspapers in the morning

To supply additional items to guest bedrooms eg. Cots, pillows, etc.

Organise onward transportation for the guests and to carry guests luggage to and from bedrooms

To liaise with other departments to ensure that all guest requests are attended to efficiently.

To carry out any other reasonable tasks as requested by management

References:
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

A corporate email and/or phone number or

A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.

Additional Information

What do we have to offer you:
Competitive Salary

Premium rates for Sunday work

Career Progression

Refer a Friend program – €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group

Excellent Room Employee Rates in over 350 NH properties worldwide

Access to the NH eLearning platform

Increased holiday entitlement for long service employees

Meals whilst on duty in our employee restaurant

Employee Recognition Awards

Employee Assistance Program – mental health and wellbeing support

Complimentary provision and laundry of uniforms