Anantara Hiring For Reservation Agent at Dublin, County Dublin Full Time

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

General responsibilities:
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.

To deliver excellent care to our guests

To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team

To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.

To report defective materials and equipment to the appropriate Departments.

To ensure that the ambience in departments (lights, music and temperature) are controlled.

To be vigilant throughout the Hotel to promote security

To have strong product knowledge of all areas of the hotel.

To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.

To provide support where necessary in other areas of the Hotel.

To comply with the hotels cash handling procedure.

People:
To attend appraisal reviews when requested by Head of Department

To understand and comply with the hotel’s employee handbook

To attend departmental daily briefings

To attend monthly departmental meetings/ General Team Meetings, ECCM when required.

To adhere to the hotel’s grooming procedures.

To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

Fire, Health & Safety

To comply with the hotel’s Fire and Emergency procedures.

To comply with the Health & Safety regulations of the hotel

To comply with the Food Hygiene regulations of the hotel.

To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.

To support the hotel’s Enviromental policy by complying with waste management and monitory energy efficiency.

Specific Duties

To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.

Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner

To be fully aware of any menu updates, hotel promotions, corporate promotions or special

To be knowledgeable and informed about the introduction of products.

To carry out cleaning as required.

To liaise with other departments to ensure that all guest requests are attended to efficiently.

Inputting reservations into Opera

Taking reservation calls in line with LQA standards

Allocating guest preferences, VIPs, traces, etc.

Upselling all aspects of the hotel

Issuing confirmation letters

Inputting of Group rooming lists & communication with events team for group information

Chasing potential corporate guests and liaising information to sales team

Checking arrivals on a daily basis and extending the guest services to future guests

Management of the Marker Reservations email and responding in a timely manner

Dealing with regular corporate bookers and maintaining strong relationships

Check no-show charges on a daily basis and handle billing

Cross-check the online websites and open/close availability when required

Profile merging and management

Communication with reception, Spa, restaurant regarding availability

Updating events log

Issuing deposit invoices for individual travel agent reservations

Checking commission invoice in line with converted business

Additional Information

What do we have to offer you:
Competitive Salary

Premium rates for Sunday work

Career Progression

Refer a Friend program – €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group

Excellent Room Employee Rates in over 350 NH properties worldwide

Access to the NH eLearning platform

Increased holiday entitlement for long service employees

Meals whilst on duty in our employee restaurant

Employee Recognition Awards

Employee Assistance Program – mental health and wellbeing support

Complimentary provision and laundry of uniforms