Ancestry Hiring For Customer Solutions Associate at Dublin, County Dublin Full Time

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that’s inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry needs passionate Customer Solutions Associates to join our International Member Services Team in Ireland. If you are customer obsessed and you want to work with a company that can change people’s lives, we want you to join us on this mission.

Member Services

Ancestry’s Member Services team provides technical support to guide our members through their journey and advise them on how to use our service. Our team are from diverse fields, nationalities, and backgrounds but what we have in common is an enthusiasm for our product, a passion for customer service and a can-do attitude to the role as it evolves. We achieve our goals together, through teamwork and smart execution.

We are looking for people with curious minds who will bring excitement to match our innovative product!

About The Role

As a Customer Solutions Associate (CSA) with a focus on retention, you will report to the Team Manager. You’ll work in a call-centre environment where you’ll be challenged daily and hear fascinating stories from our members. This is a busy role that is constantly changing with our member’s needs. We support our members seven days a week from 8am until 11pm, with several set shifts throughout the day.

You must be available to start on October 6th.

This role has a set shift which is 2:30pm – 11pm Monday through Friday. Please only apply if this shift pattern is suitable for you.

Ancestry empowers employees to choose a working environment that best suits your needs. Whether you prefer to work 100% remote, work in a hybrid setting or work 100% in office, you have the choice and flexibility to work where you like, within the Republic of Ireland.

What you will do

You will build a positive experience with our customers through telephone and live chat; whilst navigating multiple software applications and technologies simultaneously

You will provide a tailored interaction to the member adding value to every contact, with a focus on customer retention while keeping the member engaged with our products and platform

You will keep up to date with business and product information and use this knowledge to solve problems for customers

You will achieve and maintain targets against customer service, sales and retention, efficiency, QA, and issue resolution targets

As a Member Services CSA, you will represent Ancestry as the face of our company

Who you are

You are an experienced salesperson, with a proven ability to upsell and retain customers

You have passion for customer service

You have experience navigating between multiple channels of support

You enjoy meeting challenges and targets with enthusiasm and positivity

You’re a problem solver

You have a proven ability to effectively recommend our products to potential customers

You have excellent written and verbal communication skills

Here are some things you can look forward to when joining Ancestry Member Services

25 days holidays per year (pro rata)

Health and dental care for you and your dependents

Annual compensation review, based on performance

An annual $250 WFH allowance, to help you set up your home office

Monthly WiFi reimbursable allowance of $70 plus an additional monthly $30 WFH reimbursable allowance

Further Education Reimbursement

LinkedIn Learning courses for all employees

An Ancestry All Access Subscription, giving you access to the world’s largest online collection of historical records, and an AncestryDNA kit to get you started on your own journey of discovery

4 paid weeks of training

Ongoing coaching and development from your team manager

If you love helping people and are looking for a role that’s not your average customer support role, apply now to join the Ancestry family! Salary is €28,800 and we offer full benefits and stock. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers

Additional Information:
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, colour, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, civil status, family status, membership of the Traveller community, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability and require a reasonable accommodation or adjustment to support you during the interview process, please notify the recruiter.

All job offers are contingent on a background check screen that complies with applicable law.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.