Anthem, Inc. Hiring for Broker Service Representative at Fort Worth, Texas Full Time

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America’s leading health care companies and a Fortune Top 50 Company.

Location: Open to all US locations; Candidate must work within Eastern or Central Time Zones

The Broker Services Rep is responsible for providing operational support and expertise, as well as single point of service support (e.g., phone inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management.

Primary duties may include, but are not limited to:

• Servicing brokers on behalf of client accounts with timely and effective response to client service related concerns and issues.

• Keeps sales teams appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs.

• Primarily talks with brokers/agencies by phone.

• Answers Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing. Responds to all types of customer issues and investigates and resolves errors.

• Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s).

• Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction.

• Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business.

• Seeks, understands and responds to the needs and expectations of internal and external customers.

• Required to meet department goals and expectations.

Qualifications

• Requires a HS diploma or equivalent; 1 year related claims/customer service/enrollment and billing experience; or any combination of education and experience, which would provide an equivalent background. Associate’s Degree preferred.

• Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

  We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

  REQNUMBER: PS56130