ANZ Banking Group Hiring for Contact Centre Service Consultant Job at Auckland Full Time

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing and sustainability so they can achieve incredible things.

As a Service Consultant you’ll play a critical role in making this happen, by supporting new and existing customers over the phone with general enquires and educating them on our range of products & digital and self-service channels.

Experience or qualifications in banking aren’t required to be great in this role – we’ll teach you everything you need to know about banking through our comprehensive training program. Ensuring you have the skills, knowledge and experience to develop into further roles at ANZ

Role Details

Start Date: Monday 20th March, 2023

Shifts: Variety of shifts available, all include one weekend day

Hours: Start between 09.00am – 12.00pm and finishing between 5:00pm and 8:00pm on weekdays & Starting between 08:00am-10:00am on weekends, working 7.5 hours per day (5 days per week), 37.5 hours per week. (Please note there are no part-time or daytime/standard business hours shifts)

Training: Initial 6 weeks of full-time training from start date, Monday to Friday 8:00am to 4:00pm before moving into normal hours and days of work for approximately two months. Following this and additional 2 weeks of full-time training, Monday to Friday 8:00am to 4:00pm. You must be able to commit to all classroom learning to be considered.

Role Location: ANZ Sylvia Park

What will your day look like

Connect with customers and provide outstanding service to help them grow and succeed

Provide expertise on products and services

Troubleshoot any issues customers may have e.g. technical issues

Work in a fast-paced environment managing a high volume of calls per day across multiple systems and channels

What will make you great in this role?

Being customer-focused to the core, with great phone manner and clear communication style

Being keen to learn the fundamentals of banking and to build a new career

Previous customer service experience especially if it involves dealing with customers

Excellent time management, proficient with utilising multiple systems and technology,

Attention to detail and keen eye for accuracy

About ANZ

Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ. We’re a community that collaborates to create opportunities, deliver what matters and succeed together.

Our purpose is to shape a world where people and communities thrive. We’ll give you every opportunity to develop your career. Our people are strive to create a balanced, sustainable society where everyone can build a better life. We do this by helping people make the most of what they have, we transform ideas, hard work and ambition into reality. ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.

Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

ANZ Benefits

Annual Salary Reviews

Health Insurance & Staff Banking Package

Staff banking benefits including retail partner discounts, sports staff supporters club

Flexibility to work from home or in office

Generous Leave Provisions including parental leave, study leave, annual leave and lifestyle leave

Access to Self-Learning Programs and Leadership who support your Career Development

You can may apply for this role by visiting ANZ Careers and search for the Job Code: 24619

Please note: Applications close Sunday 12th February 2023, and will be reviewed from the opening date of this advertisement. Depending on the number of applications for these roles, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

Job Posting End Date

Sunday 12th February, 2023 at 11:59pm NZST