ANZ Banking Group Hiring for First Line – Analyst Job at Auckland Full Time

• Entry point into joining one of NZ’s largest Technology shops
• Fun, dynamic environment coupled with a collaborative and supportive team, makes this an exceptional step into Banking
• Join the Employee Experience team in managing the Tech Bar

About The Role

Your key aim will be to provide a brilliant end user experience through multiple communication channels, ensuring that we are meeting the needs of our staff for Technology support.

In this role, you will:

• Primarily provide Tech Bar incident management and work request fulfilment.
• This role will be expected to provide technology support via Tech Bar, phone and chat channels.
• The customer is at the forefront of your interactions; you will be empathic, approachable and determined to resolve their technology requests with pace.
• Collectively you will contribute to customer engagement and advocacy of the Service Desk and Support Services.

Role Location: Auckland

Role Type: Permanent, full-time opportunity

About You

To grow and be successful in this role, you will ideally be able to demonstrate the following skills and experience:

• Graduate in Information Technology OR;
• Have entry level experience in desktop support/end user support OR;
• Customer service experience with a deep passion for Technology
• Positive can do attitude and an excellent communicator; written, verbal and visual
• You must be customer centric with a strong desire to achieve the right outcome for your customers
• Experience in PC, LAN and networks topology is advantageous

Some of our other benefits include:

• Various leave options, including family Leave, parental Leave (26 weeks fully paid), lifestyle Leave
• Staff Banking and Insurance benefits
• Dedicated online learning & development portal to develop your skills and career
• Southern Cross Health Insurance

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number NEW048664.

Applications close 3 December 2021 although we reserve the option to withdraw the ad should sufficient suitable candidates apply prior to closing date.

Please note, because of the urgency of this role and current COVID-19 related NZ Border restrictions, applications will only be considered from those that have a current, indefinite and unrestricted right to work in New Zealand.

** No sponsorship or visa support can be provided at this time. **

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