ANZ Hiring For Client Services – Team Lead at Singapore Full Time

Client Services – Team Lead

ANZ–Singapore

About 3 hours ago, from Jobg8 SG

• Exciting Opportunity to be a part of the Institutional Operations Team
• Manage a team to contribute towards the overall objective of revenue growth
• Report in to Head of Client Services, Institutional

Role Location: Singapore
Role Type: Full Time, Permananet

As a Client Services – Team Lead you will be responsible for managing a team of service consultant and service managers, handling of clients’ enquiries/escalations and achieve overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of service performance and increase clients’ usage of self-serve solutions and conducting service reviews. You will lead by example to undertake all escalations and enquiries and effectively resolve client complaints and deliver high quality service to clients by timely resolution of service quality issues and implementation of preventative measures to protect service levels. You will contribute to continuous process improvement and quality measurement to create efficiencies. You will demonstrate full understanding of the compliance standards and conform to the regulatory and ANZ policy and procedural requirements and foster a strong, collaborative culture and positive team dynamics consistent with the Bank’s Values.

About You

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in Trade Finance/Payments/Client Service
• Good knowledge of Trade Finance and Payments products and Client Servicing
• Good communication and presentation skills (written and verbal)
• Focus towards risk management
• Demonstrated people management skills and the ability to lead a team with focus on setting and achieving stretch performance targets
• Demonstrated experience and success in identifying and implementing constructive change to increase productivity, reduce cost and improve service.
• Commitment to developing a client focused environment and service culture

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 7273.

This role requires you to be working from an ANZ workplace.

As the Singapore Multi-Ministry Taskforce (MTF) has implemented Vaccination Differentiated Measures to ensure the bank is compliant with the Safe Management Measures of Singapore, candidates will be required to declare their COVID19 vaccination status as part of the application process.

Click Here for reference to MOM COVID-19 vaccination guidelines

Job Posting End Date

24 March 2022, 11.59pm, (Melbourne Australia)