About the role
The Customer Success Manager is responsible for account management and up-selling to existing clients and providing service in support of team revenue goals.
【About the role】
We are seeking for a Customer Success Manager who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client’s environment and applications.
An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.
・Assist clients to expand their usage and adoption of enterprise solution
・Provide client relationship management for all assigned clients
・Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable
・Perform service delivery and first line technical support for the product implementation.
・Discussing the product definition, implementation, operation and clarifying issues with the customer.
・Assist in renewing client contract and cultivate upsell opportunities
・Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
・Fully understand client requests, documenting and engaging appropriate resources
・Min. 2-5 years of enterprise software account management experience; or Min. 2-5 years digital marketing relative role of e-commerce.・Ability to communicate technical and business concepts effectively・self-motivated, able to adapt to an ambiguous, fast paced sales environment・Strong commitment to sales and service with good interpersonal skills, initiative and follow through・Strong in logic thinking
・Ability to “translate” complex technology processes into meaningful solutions that address business needs・Native level of Chinese. Intermediate level of English.・A bachelor’s Degree preferred.・Able to handle multiple priorities
Responsibilities: Work with contractors/vendors to fulfill event requirement Co-ordinate events, perform service recovery Oversees project management timelines, details and task...Apply For This Job
Responsibilities: Provide general administrative support. Raise purchase order / quotation, process and monitor delivery orders and invoices. Coordinate and follow...Apply For This Job
Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business...Apply For This Job
1. You shall report to the Finance Manager and supporting the Finance department in the accounting activities of Tian San...Apply For This Job
Job Qualifications: Candidate must possess at least ‘N’/ ‘O level/ ITE in any field Required language: English At least 1...Apply For This Job
The Account Management team is a sales team that is part of Facebook’s Global Business Group. This team is focused...Apply For This Job