Appier Hiring For Senior Customer Success Manager, SEA at Singapore , Singapore Full Time

Appier is a technology company which aims to provide artificial intelligence platforms to help enterprises solve their most challenging business problems. Appier was established in 2012 by a passionate team of computer scientists and engineers with expertise in AI, data analysis, distributed systems, and marketing.

About the role

We are seeking a Senior Customer Success Manager, who will manage the customer success function of Appier’s enterprise solutions business unit in the S.E.A region. 

The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them at the customer site. This will require excellent communication skills to help coordinate and manage requirements and expectations of Appier’s customers.

Task of the role

• Grow and contribute to Appier’s growth strategy with a key focus on customer satisfaction, customer renewals, and customer upsells
• Day-to-day management and leadership of a team of experienced Customer Success individuals located in the region
• Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
• Ensure the Customer Success team maintains high levels of customer retention, customer satisfaction and customer expansion as measured by quarterly goals
• Respond quickly and effectively to customers’ challenges and issues with the product; learn effectively from experience to improve team processes and the product
• Evaluate existing customer on-boarding program and make additional improvements to better drive both immediate and sustained adoption
• Collaborate with leaders in the sales, product and tech team to make sure mutual objectives are met in support of client satisfaction
• Serve as lead spokesperson and agent for Customer Success

About you

• Degree in a related field 
• At least 6 years of Customer Success or Account Management experience at a high growth SaaS company or agency setting; proven experience in a leadership capacity is a must
• A background with Digital marketing and online advertising experience
• Strategic thinker with deep analytical skills; ability to develop frameworks, gather data and leverage on tools to help structure the team’s operations, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems and to drive performance of the team
• Technical and SaaS experience and an ability to speak to technical customers in their language is deeply advantageous
• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

Why join us?

We believe in building a great working environment where passionate individuals can give their best, and to get to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better 

Perks and benefits

Company office locations at the heart of the central business district (CBD) in all our countries.

Well stocked pantry with snacks and drinks

Competitive salary

Equity in one of the most exciting Artificial Intelligence startups in Asia

Health insurance for all employees

Your choice between Mac and Microsoft OS

Frequent company and team gatherings to celebrate success and life in general