Log In
Sign Up
Ireland
Apple Hiring for Customer Relations – Direct Dispatch Chat Advisor Job at Cork , Ireland Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Summary
Posted: May 6, 2022
Weekly Hours: 39
Role Number:200362401
Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
Key Qualifications
- Excellent English verbal and written communication skills
- Minimum typing speed of 40 wpm
- Flexibility to work between the hours of 07:00 a.m IST and 8:15 p.m IST
- Negotiation and problem solving skills
- Issue resolution
- Exceptional time management
- Strong organisational skills
- Flexible – willing to take on additional tasks within the department to assist with changing business requirements and assist in the execution of new projects
- Autonomous and requires little supervision
- Ambitious and motivated to develop the role and add value to the business
- Maintains a positive attitude through periods of change and is professional in all work situations
Description
We’re looking for candidates who are customer focused with superior interpersonal skills, self-motivation, outstanding follow through and the organisational ability to work under aggressive time commitments. Responsibilities as a Direct Dispatch Advisor (within the Customer Relations Department) include communicating official positioning on company issues, identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational improvements and suggesting improvement strategies. The ideal candidate will use company policy and procedure to resolve a variety of issues while working on problems of moderate scope where analysis of situations or data require a review of a variety of factors.
Education & Experience
Additional Requirements
