AppleOne Hiring for Clerical Collector at Fort Worth, TX Full Time

Clerical Collector $22/HR

Temp To Perm Role with room for promotion

The hours of Operation for the Collections teams are 7:00 AM-6:00PM M-Th, 7:00AM-5:00PM F; during training the schedule will be 8:00 AM- 5:00 PM M-F. The hours for the role will be determined toward the end of training. This role will be an in-office role.

Summary

The purpose of this job is to identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax. The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.

The primary functions of a Contractor Customer Service Rep include but are not limited to:

1. Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:

a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

2. Manage a queue of assigned accounts

3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.

4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.

5. Offer feedback and recommendations on any process improvements or training material

6. Maintain corporate standards and compliance requirements.

7. HS Diploma or GED required. Bachelor•s Degree is preferred.

8. 1-2 years• experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years