AppleOne Hiring for Customer Service Team Lead – Immediate Need at Camarillo, CA Full Time

Responsible for collaborating with Sales, Shipping, Accounting, R&D, Quality and other departments as needed to resolve customer issues and escalated technical or quality issues. Inputs and ensures correct processing of orders submitted via phone, email, E-commerce, live chat, and fax. Assists Customer Service Representatives with customer and order issues, providing guidance on how to handle in the future. Assists customers via phone and email with questions regarding products, pricing, order details and first level technical assistance. Invoices orders and prepares/sends paper and email invoices to customers. Acts in lead capacity by monitoring Customer Service Representative performance, reporting any training opportunities or gaps in skill to Manager, Customer Service in a timely manner. Develops training materials and conducts training sessions and onboarding for Customer Service Representatives. Assists the Customer Service Manager in executing capacity building, service improvement, and compliance projects on an as directed basis.

Please contact Theresa Delgado.

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years