AppleOne Hiring for Dispatcher at Amador City, CA Full Time

The Regional Service Dispatcher is responsible for the ordering of service parts, scheduling field service labor and submitting manufacturer warranty claims within the defined service response time for suppliers. Duties include reviewing stock locations and communicating logistics options to ensure parts are expedited for repairs. Additionally ensuring that warranty claims, and escalations are completed with suppliers. Position also requires the monitoring and alteration of Service Case priorities based on customer account status or Service Contract to meet Corporate Service commitments.

RESPONSIBILITIES

• Will assign Service Repair activities to Corporate Field Resources or external suppliers via Salesforce Planning Board based on availability and customer/ case priority level.
• Monitors dispatch queues for new service cases. Align parts and field resources to meet a customer service repair activity within the defined service level as well as keeping Field Resources updated with tracking numbers and scheduling changes.
• Monitors existing service cases for key customers and service contracts to ensure the end-to-end delivery time and milestones are met. Takes proactive action with other groups as needed to accomplish service level commitments.
• Ensure Medium Voltage issues reported by customers have been escalated to MV manufacturers before planning Service Repair Activities.
• Quality control of dispatched service cases from Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for repairs and manufacturers have been notified of the failure.
• Responsible for communication and alignment of customer•s availability and Corporate repair plan.
• Verify Service repair activities in the external queue to ensure service providers (contractors) submit all required documentation such as completed service reports per Company and supplier•s requirements, used part pickups
• Monitor part order transfers from Salesforce to SAP and debug system errors and/or report system errors to developer.
• Other duties as may be required or assigned.

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years