AppleOne Hiring for REMOTE Customer Support Professional at Fredericksburg, VA Full Time

We are currently hiring for the following position:
The Customer Care Representative provides high level customer service in a REMOTE environment that is professional, fast-paced and dynamic.

Duties/Responsibilities

• Responsible for all customer inquiries and provide excellent customer service.
• Thrives as a team player
• Exercise retention efforts when appropriate
• Identify customers who are comparison-shopping and inquiring about contract terms – assisting the customer with the correct price plan

Qualifications

• 6 months of customer service / call center experience preferred
• Ability to use desktop computer system and hardware, e.g. mouse, keyboard
• Ability to use Windows operating systems and navigate between various windows
• Must possess attention to detail, logical problem-solving skills and the ability to multi-task
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus
• Ability to work under pressure and demonstrate a high sense of urgency and take initiative.
• Possess a high level of professionalism, ability to stay composed and objective
• Ability to understand and empathize with customer•s issues.
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Stellar customer service skills • and an overwhelming desire to make lives better, one interaction at a time

Full benefits available after 60 days! Are you looking for a stable, full time position with career potential? If so, you•ve come to the right place!

AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years