Apruve Hiring for Customer Experience Representative (Remote) at Remote Full Time

Apruve is a fast-growing financial technology startup that is venture-backed by Tier 1 investors from both coasts. We are an electric group of talented developers, goofy marketers, nimble customer experience specialists, and savvy sales individuals. Our humor is top-notch (at least we think so), but our work ethic and our team-centric attitude are our top priorities.

We are looking for a passionate Customer Experience Representative who focuses on building positive business relationships while assisting our customers and partners with product and payment questions. These stakeholders include buyers, sellers, and banking partners.

This position is designed to be an associate-level position for someone with an interest in joining a fast-growing startup where there would be a stepwise path forward to take on more responsibility quickly. Everyone wears a number of hats. “It’s not my job” is not something we say. There is always more to learn and ways to improve to make our company better. A successful candidate for this role will be someone who can continuously display empathy and respect for our customers and team alike – and be willing to go the extra mile.

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We are headquartered in Minneapolis, but our team is remote-first._
Location: While this is mostly a remote position we are looking for candidates who would be available to come to the office/meet for team activities in Minneapolis occassionally.

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Things We Do…*

• Build the largest B2B credit network in the world (think Visa, but for the digital B2B world!)
• Automate old financial processes to make them better, faster, and frictionless for all stakeholders
• Genuinely enjoy each other’s company

Things You’ll Get to Work on…

• Develop a deep understanding of our product, clients, and their buyers’ journey
• Gain expertise in dealing with customers via phone, live chat, and email channels; including inbound and outbound customer support
• Leverage Zendesk’s suite to organize and prioritize a heavy ticket volume
• Take ownership of each customer’s journey by resolving cases through timely, accurate, comprehensive, and personalized solutions
• Partner with our underwriters to solve payment issues
• Support team and CX Manager in creating a digital learning tool for ongoing customer support questions
• Showcase initiative and collaboration working with cross-functional teams to ensure the elimination of roadblocks towards a positive customer experience
• Demonstrate passion for our brand and product knowledge that increases brand trust across all stakeholders

We’re Excited to Connect if You…

• 1-2 years of relevant experience in service desk support or customer facing roles (e.g. sales, retail, restaurant service)
• Excellent interpersonal and communication skills for global customers in both a verbal and written format
• Solution-oriented problem solver with the ability to turn challenging customers into raving fans
• Feel fulfilled by delivering a world-class customer experience with a focus on connecting to the customer behind the ticket
• An appetite to take on increased responsibility and grow your career through growing the team
• Desire to work in a startup environment

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Apruve is building the most awesome team in the world of B2B. If you think you’re a fit, and you can explain why – we want to talk._*
Our Perks Include…

• Work fully remote with flexible scheduling
• 100% paid healthcare coverage
• Retirement plans
• Employee stock options
• Health and wellness perks
• Paid parental leave
• Generous holidays (18+) and unlimited PTO policy
• Learning and Development resources

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We want to help you thrive at work and in life. We pride ourselves in creating benefits that allow you to do that._*
Apruve is an equal opportunity employer committed to fostering a culture of diversity, equality, inclusion, and fairness. We strive to create an environment where each employee’s unique ideas, backgrounds, and experiences are valued and respected in the workplace.

Job Type: Full-time