Apt Hiring for Help Desk Analyst at Remote Full Time

Our enterprise client is looking for a Help Desk Analyst to join their team!

This position is remote, but must sit in EST or CST**

What you need:

• High School Diploma or GED
• Network and Wireless troubleshooting
• 1+ years of customer service
• 1+ years of technical support
• Strong written and oral communication skills
• Refined telephone etiquette
• Familiarity with Ruckus, Juniper, and Cambium Access Points (preferred)
• Zendesk experience (preferred)

What you’ll do:

• Troubleshoot network, devices (laptops, cell phones, tablets, TVs, game consoles, etc.), and equipment issues
• Accurately determine if Tier I tickets should be dispatched or escalated to Tier III for additional assistance
• Remotely troubleshoot switch configuration issues
• Locate access points and determine level of functionality (heartbeats, number of users, etc.)
• Determine when wireless access points need to be rebooted to fix connection issues
• Use MAC addresses to find out connection status for devices
• Dish Satellite or DTV cable troubleshooting
• Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
• Correct video and programming issues on sentinel server, COM 1000, SmartBox
• Other duties as assigned

Job Type: Full-time

Pay: $18.50 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Is your work authorization US Citizen?
• Do you live in EST or CST time zone? This is required.

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: Remote