Aqre Technologies Looking for CSR (Customer Service Representative) at Mississauga, ON Full Time

We are seeking a highly motivated and skilled customer service representative to join our team for the evening shift. As a customer service representative, you will be responsible for handling calls and emails from customers in a timely and professional manner. The shift is from 2pm to 10pm.

Responsibilities:

• Answer and respond to incoming calls and emails from customers in a timely and professional manner
• Resolve customer issues, concerns, and inquiries by providing accurate and helpful information
• Keep detailed and accurate records of all customer interactions in our customer relationship management system
• Work collaboratively with other team members to ensure customer satisfaction
• Communicate effectively and clearly with customers, both verbally and in writing
• Provide exceptional customer service that exceeds customer expectations
• Meet or exceed performance metrics, such as call handle time and customer satisfaction ratings
• Continuously improve knowledge and skills through training and development programs
• Adhere to company policies and procedures, including privacy and security protocols

Requirements:

• High school diploma or equivalent
• At least 1 year of experience in a customer service role
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills and ability to think creatively
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable working in a customer-facing role
• Familiarity with basic computer applications and programs
• Availability to work the evening shift from 2pm to 10pm

If you are a dedicated and reliable customer service representative who enjoys helping others and providing exceptional service, we encourage you to apply for this position. We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within the company.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Salary: $20.00-$26.42 per hour

Benefits:

• Dental care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus

Ability to commute/relocate:

• Mississauga, ON L5B 0G1: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service (required)

Work Location: In person

Expected start date: 2023-04-24