Aramark Hiring for Customer Service Coordinator at Livonia, MI Full Time

Customer Service Coordinator

ARAMARK Refreshment Services is North America’s #1 refreshment services provider. Every day we provide workplace refreshments to more than 100,000 locations throughout North America, offering clients a single source for office coffee service, water filtration, brand-name snacks, beverages and break-room essentials. Through our industry leading program, The Complete Breaktime Experience® ARAMARK offers a holistic approach to providing outstanding client services. ARAMARK Refreshment Services is part of the Business & Industry Group’s portfolio of services we offer to Fortune 500 companies and other large and small employers, and is one of the fastest growing and dynamic business units within this group.

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

JOB RESPONSIBILITIES

· Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.

· Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.

· Call and process electronic or telephone orders/requests.

· Phones/Customer Service

· Check Market Center general email box

· Prepare ship route for processing (printing, posting)

· Service call back

· Service Dispatch

· Place work order for service calls Process refunds

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

QUALIFICATIONS

• 3-5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

Job Type: Full-time

Pay: $16.00 – $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location