Arkansas Department of Workforce Services Hiring for Teller at FAYETTEVIL, Arkansas Full Time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/3982161

Under the supervision and guidance of the assigned manager the Teller
accepts and processes transactions from the bank’s customers by
personal contact, mail, and night deposit. The incumbent identifies
customer needs and refers them to product specialists. The Teller gains
knowledge of other areas in the bank and by cross-training to provide an
expected level of exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.

1. Contribute to achievement of branch sales goals by engaging
   customers in discovery conversations to determine their product
   needs and referring customers to the appropriate product
   specialists.
2. Deliver consistent exceptional customer service by displaying
   sincere, outgoing, and aggressive friendliness. Smiling,
   acknowledging every customer, introducing yourself, making eye
   contact, and thanking the customer are all examples.
3. Accurately accept and process customer teller transactions. Adhere
   to bank policies and procedures, including customer identification
   program.
4. Cash checks and withdrawals up to authorized limits; request
   authorization for transactions above assigned limits. Process branch
   and/or teller capture.
5. Prepare daily settlements of teller cash and proof transactions.
6. Using customer focused skills, explain policies and procedures to
   customers as applicable.
7. Balance cash drawer to transactions daily.
8. May open new accounts if successfully completed FSR training.
9. Understand and comply with bank policy, laws, regulations, and the
   bank’s BSA/AML Program, as applicable to your job duties. This
   includes but is not limited to; complete compliance training and
   adhere to internal procedures and controls; report any known
   violations of compliance policy, laws, or regulations and report any
   suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

1. Support and uphold the Arvest Mission Statement.
2. Uphold the Arvest Code of Ethics and ensure that confidential
   information is safeguarded.
3. Maintain a high level of cooperation and rapport with all associates
   in order to ensure accurate and efficient operations and service.
4. Formulate and communicate new ideas and suggestions that will
   improve profitability and efficiency for the bank’s overall
   operation.
5. Promote professionalism at all times.