Customer Service Officer – Permanent full time

Here at ASB the customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

About the role:

We have a fantastic opportunity for a Customer Service star to join our friendly team within our Advice Centre based in our Willis Street Branch on a permanent full-time basis.

As a Customer Service Officer, you will be dealing with a broad range of banking queries and requests from customers. ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.

This is a Full time position, working 40 hours a week, Monday to Friday 8:15 am to 5:00 pm

This is a dual site position and you will be required to work across both Lambton and Willis St branches

About you:

We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.

What’s in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations. ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate financial progress for all New Zealanders.

For additional information please see the attached Position Description, and to register your interest in this position please apply online.