ASIAN HEALTH SERVICES Hiring for Medical Phone Receptionist Job at Oakland, CA Full Time

JOB SUMMARY:

With supervision from the Clinic Site Manager, answers eight-line telephone console, screens and routes telephone calls; takes telephone messages for providers and clinic staff; schedules cancel and reschedules patient appointments; assists triage nurse with the initial screening of telephone calls according to clinical protocols; provides backup support to Patient Services Representative and Medical Interpreter.

ESSENTIAL JOB FUNCTIONS:

• Answers telephone, greets patients, and updates patient information on the computer, as necessary.
• Screens new patients for clinic registration, explaining what information to bring to the registration visit.
• Provides patient information to the nursing staff for medication refills, including the patient’s name and financial status, name of the medication, and future appointment.
• Determines patient’s chief complaint and assists clinic staff in taking the information according to established protocol.
• Conducts telephone follow-up for broken appointments, abnormal labs, and referrals as requested by providers.
• Makes daily appointment reminder calls to patients.
• Records cancellations in the medical records and gives to the provider for review.
• Schedules appointments over the phone.
• Do follow-up calls and appointment reminder calls to patients and distributes the list of reminder calls of patients with specific language needs to appropriate staff.
• Determines whether to reassign patients to a different provider or to reschedule whenever providers cancel clinics.

MINIMUM QUALIFICATIONS:

• A high school diploma or GED, two years’ work-related experience in the reception area and community clinics; or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS:

• Bilingual/bicultural in an Asian language preferred.
• Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.

BENEFITS:
Medical, Dental, Vision premiums 100% paid by AHS
12 Vacation Days
12 Sick Days
11 Holidays and two Floating Holidays
3% 403B Employer Contributions and up to 2% Employee Match Contribution
Transportation Benefit Paid by AHS
FSA/Dependent Care Assistance
Long Term Disability