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United States
ASM Scholarships Hiring for Customer Service Representative – Work from Home at Chicago, IL Full Time
The Customer Service Representative (CSR) position is responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are also assigned a queue of early-stage delinquent auto finance accounts for payment reminders and resolution of accounts under 30 days past due. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.
Responsibilities:
- Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps ( 20 mbps or more is recommended through a cable, fiber, or DSL service).
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured environment is required.
- Minimum of 1 year of relevant customer service or administrative experience.
- Handle calls, emails and through online chats
- Business background with knowledge of basic Commercial policies or related Commercial insurance experience preferred.
- Maintain customer records in company CRM tool
Requirements
- High School Diploma or GED.
- Minimum 1 year work experience an a Customer Service role
- Excellent computer skills including proficiency in Microsoft Suite
- Great communication and problem solving skills
- Value accountability, consistency and engagement through excellent attendance
- Excellent customer service through the ability to care for others
- Contribute to department projects as assigned
- Other related duties as business needs arise
Benefits
- Flexible hours
- We provide you leads
- Training course and weekly support
- All infrastructure and legal aspects covered
- Align yourself with world renowned athletes
- Branding and licensing supplied
- Dental insurance
- Health insurance
Bachelor’s Degree
