Assistance Services Group Hiring For Inbound Customer Experience Representative – Remote at Remote Full Time

100% Online Application. Virtual Interview.

Be the familiar voice they hear in the moments that matter most.

As a full-time Work from Home Customer Experience Representative, you’ll be the trusted voice of a major automotive manufacturer for their Canadian customers. You’ll provide exceptional customer service to vehicle owners with concerns about their financial account status and payments, warranty coverage, repair issues, dealership concerns, and vehicle features, escalating complex cases for more specialized support. When you listen with empathy, respond with helpful solutions and accurate information, and take every complaint seriously, you’ll reduce their stress level and improve their day.

For this fast-paced team atmosphere, we hire people who like to help people, and they enjoy helping each other too! You’ll need to be able to work varying 8-hour shifts Monday to Friday between 0800 and 2000 eastern.

We need you to have a high school diploma, strong communication soft skills and computer literacy with at least six months of customer service experience. In addition to a passion for helping people, you’ll need problem-solving abilities, a great work ethic and a sense of urgency, and the ability to work independently with minimal supervision. Automotive experience, financial knowledge and previous call centre experience are considered assets.

Work from Home associates needs to have a quiet home office space, high-speed internet, a dedicated feature-free landline, and the ability to hardwire your internet modem to the equipment we supply.

We’re looking for people who put people first.

Apply Now

About ASG

We provide expert assistance for moments that matter.

Now part of Sitel Group, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients’ customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere or a child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.

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