Aston Carter Hiring for Call Center Representative (Perm – On Site) at New York, New York Full Time

Our client, a well-established leader in medical reviews and in healthcare programs , is seeking two Permanent Call Center Agents to join their team in their Downtown Manhattan office.

Job Opportunity:

✓ Company has been around for a long time, involved in a variety of healthcare businesses

✓ They have a well-established reputation as a leader in medical reviews and in programs for prospective, concurrent, and retrospective monitoring

✓ Lots of tenure at the organization, most people tend to stay a long time because of the lax work culture

Qualifications:

• 1 year of medical records or healthcare CSR experience

• Knowledge of HIPAA privacy information standards required

• Proficient knowledge of Microsoft Word, Excel, and other business software

Job Overview:

• Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers, assistance, and support.

• Review customer or client accounts, providing updates and information about claim audit status and other claim inquiries.

• Verify contact information for requesting documents required for review and safeguarding client and member data in accordance to HIPAA regulations.

Work Environment

• In office, no exceptions

• Monday-Friday, 9:00AM-5:00PM

Interviews this week. if you meet the above requirements please apply.

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.