Aston Carter Hiring for Customer Account Associate ** REMOTE** at Seattle, WA Full Time

Description:Job Overview:
As part of the Customer Account Management team, the customer account associate is responsible for engaging customers to ensure they are maximizing the value of the services purchased. The customer account associate must thrive on working in a fast-paced, exciting environment, creating value for the client and have strong account management and customer service skills. Adaptability, agility, emotional intelligence, networking skills, writing, and communication skills are just a few of the essential skills needed to be successful in this role.

Job Duties:

• Establish a professional working relationship with Customer Account Managers (CAMs) and Avalara customers
• Triage and respond to customer inquiries, utilizing Salesforce and Outlook
• Track customer interaction and milestones, using systems such as Salesforce and Gainsight
• Identify add-on and upsell opportunities within a set of existing accounts to hand off to the Customer Account Manager
• Articulate and present the value delivered by the products and services to various levels within an organization to ensure a renewal
• Leverage the broader internal team to address client satisfaction issues
• Present a professional image via communication skills, both proactively and reactively

Required Experience:

• Strong communication, interpersonal, organizational and presentation skills.
• Experience working with executive level personnel
• Experience negotiating or facilitating resolution to customer problems
• Efficient work habits
• Sales, customer management, consulting, or related experience a plus

Skills:
salesforce, customer service, account management, sales, crm, inbound and outbound calls, gainsight

Additional Skills & Qualifications:
This role is fully remote manager would prefer someone willing to work PST or EST hours – Possibility for conversion to FTE available dependent on performance – Manager is looking for a energetic and lively candidate to manage customer focused phone calls. This person will need to be adaptable and agile in the everchanging day to day processes. Having Account Management or Sales experience will help within this role – the manager is looking for someone who will want to grow within the role and company and can take ownership of their work. ***This is a tactical administrative support with high paced admin task responsibilities***

Required Experience:

• 1-3 years of experience as Account Manager, Customer Success, or Sales handling CRM (Salesforce)
• Salesforce experience
• Strong communication, interpersonal, organizational and presentation skills.
• Experience working with executive level personnel
• Experience negotiating or facilitating resolution to customer problems
• Efficient work habits
• Customer management, consulting, or related experience a plus

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.