Description:
FMLA CUSTOMER EXPERIENCE SPECIALIST
This person needs to be able to effectively communicate what FMLA is and what requirements are needed to successfully get FMLA. This person needs to be able to maintain empathy on the phone. They will answer the phones, listen, determine what type of lead request is needed. They will do the initial client intake. This person will need to be able to communicate policies and be a critical thinker to be able to handle any challenges or ambiguity of a call – not everything is black and white.
Training: 1 month where they will be working 8:30am-5:00pm CST, before working their assigned shift. Please warn that during training it will be information overload and it is normal to feel overwhelmed.
Will go on direct after 600 hours worked if performance is meeting expectations.
FMLA Customer Experience:
Bachelor’s – $34,000 (hourly)
Chicago – $17.44/hr
Remote – $16.35/hr
Non-Bachelor’s – $33,000 (hourly)
Chicago – $16.93/hr
Remote – $15.87/hr
Skills:
customer service, retail, server, hostess, Call Center Support, customer care associate, Inbound call, Retail sales, Barista, Customer service call center, Call center customer service, Call center, Customer support, Csr, Outbound calls
Top Skills Details:
customer service, retail, server, hostess,Call Center Support,customer care associate,Inbound call,Retail sales,Barista,Customer service call center,Call center customer service,Call center,Customer support,Csr
Additional Skills & Qualifications:
Must haves:
Nice to haves:
Disqualifiers:
People with poor job tenure (has more than 3 jobs within 5 years – use your judgement and hear out RFL)
They have not seen success from people that have experience where call volume is the most important thing. They stress QUALITY over quantity.
OTHER REQUIREMENTS (soft skills)
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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