Aston Carter Hiring for Customer Service Representative at Wilmington, Delaware Full Time

attention entry level grads! this is a GREAT opportunity that is first shift for a foot in the door for a well-known client of Aston Carter!

Description:

Candidates will be taking inbound calls all day long assisting all customers with any issues or questions they have. They will receive at minimum 60 calls per day.

Assist Customer with inquiries, account status, and problem resolution in a fast paced call center.

Job Duties include:

-Consistently answer incoming calls to the customer service department with PRIDE service (Approximately 60+ calls daily)

-Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customer while effectively resolving conflicts

-Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner)

• Contribute to the increasing customer satisfaction scores for the region.

-Adhere to legal and operational compliance by strictly following all company policy and procedures.

-Become a productive member of the team with an enthusiastic and positive attitude.

Additional Skills & Qualifications:

Must have:

-Excellent Communication Skills

-Experience with customer service and problem resolution

-Associates Degree Minimum

-Minimum of 45 wpm typing speed

Preferred Qualifications:

-Bachelor’s Degree

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.