Aston Carter Hiring for Customer Service Representative- FULLY REMOTE at Wheeling, IL Full Time

Description:

• Answer high volume of inbound calls from customers
• Transfer calls to correct support representative
• Create a case within salesforce.com for each customer calling in or emailing
• Answer emails from customers and create a case for each email
• Determine which department and support team would be best for customers question
• Help with other customer service tasks as needed

Skills:
Customer Service, inbound call, email, Salesforce.com, JD Edwards, Microsoft Office, spanish, high volume, Ms word, Call center, Customer care, Sales force, Customer support, Troubleshooting, data entry, Customer service call center, switchboard phone system

Top Skills Details:
Customer Service,inbound call,email

Additional Skills & Qualifications:
Must Haves:

• Inbound customer service experience
• Excellent computer skills
• Excellent data entry skills for logging case notes

Nice Haves:

• Salesforce.com
• Bilingual in Spanish or French
• Experience ordering parts for machines/devices

Soft Skills:

• Quick learner
• Self-starter
• Detail-oriented
• Independent worker
• Ambition/Drive
• Team oriented
• Confidence in ability

Experience Level:
Entry Level

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.