Aston Carter Hiring for Direct Placement Customer Service Representative at San Diego, California Full Time

Direct Placement

Pay: $18.00 hour plus 100% paid medical, dental, and vision benefits!

Schedule: Monday – Friday, needing availability between 7:00 am-5:00 pm (will only work an 8-hour shift)

Must be open to working occasional weekends

Full-time hours

The Customer Service Representative is a client-focused, phone-based position responsible for assisting San Diego County residents, providers, and agencies with questions or needs related to the County ACCESS General Information line as well as Family Resource Center programs and services seeing information of the primary County benefit program including, but not limited to CALFresh, Medi-Cal; and CalWorks. This position will describe eligibility requirements, take application requests, reschedule appointments to obtain/continue benefits and update existing case information.

• Phone screen clients for community programs for the purpose of educating, navigating and connecting clients with needed services.

• Use active listening in all interactions to provide high-quality confidential connections to resources and services.

• Utilize effective customer service skills to ensure the highest level of client satisfaction with the service.

• Maintain control of the call to ensure handle time is kept under the required time.

• Maintain accurate records of services requested and provided, utilizing online database system and MS Office products.

Qualifications

• High School Diploma.

• 1+ years of customer service experience.

• Type 35-40WPM and excellent verbal skills

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.