Astrix Technology Group Hiring for IT Help Desk at Irvine, CA Full Time

Global Medical Device company is seeking an IT Help Desk to join their fast-growing team!! This is an onsite & direct hire position!

Shift: Monday-Friday 8-5pm

Responsibilities:

• Answering incoming IT support calls via phone and IT Service Desk ticketing system
• Providing timely support to end users of PCs, Macs, iPhone® and Android® devices, and multiple business applications
• Identifying, investigating and remediating alerts as part of our network operations center team
• Assigning tasks and work requests; performing follow-ups as needed to ensure resolution
• Providing outstanding customer service under stress and time pressures
• Establishing and maintaining an excellent working relationship with end users
• Investigating and solving desktop and other systems-related issues
• Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language
• Recognizing high-priority issues and responding accordingly
• Assisting fellow team members and performing other duties as needed

The Ideal candidate:

• Must have excellent written and verbal communication, good documentation experience
• Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
• Experience with testing and troubleshooting PC’s
• Excellent customer relationship skills
• The ability to adapt to rapidly changing requirements and strategies
• Proficiency in MS OS: Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, client setups for Applications.
• Troubleshooting and managing Microsoft Windows based environments
• Experience with Microsoft Office 365, Active Directory
• Experience with Imaging and Configuring PCs Solid networking knowledge (OSI network layers, TCP/IP)
• Troubleshoot skills and basic networking knowledge (OSI network layers, TCP/IP, DNS, DHTP)
• Excellent computer skills including Microsoft Word, Excel

INDWST1

Job Type: Full-time

Pay: $30.00 – $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location