AT&T Hiring for Business Customer Service Specialist – Sign-On Bonus at Jasper, MO Full Time

This position offers a $3,000.00 sign on bonus paid out as follows: first $750 payment 30 days after hire date, second $750 payment 60 days after hire date, third $750 payment 90 days after hire date and the fourth $750 payment 120 days after hire date. Candidate must apply and be hired for a class beginning May 2, 2022 – December 31, 2022. The bonus program has an end date of 12/31/22.

This is not a remote position, and does require that you reside in or near Joplin to commute daily to the center.

Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

A career with us also comes with big rewards! We offer a competitive compensation package that starts at $17.42 per hour for this role. There’s also the opportunity to make up to 300% of a monthly target incentive.

As Business Customer Service Specialist, you’ll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as you’ll consistently work to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure and be persuasive and sales driven. With each inbound call, you’ll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.

You may also be required to:

• Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications. Proactively engage T3 support (network and IT) to address & resolve issues.
• Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance from Monday – Friday (no weekends)

Joining our team comes with an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

• Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
• AT&T Internet (Fiber where available)
• Free AT&T TV or U-verse TV – $10 tech and/or equipment fees may apply
• AT&T phone & AT&T wireless home phone

We’ll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You’ll have everything needed to hit the ground running.

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today.