Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
No physical requirements.
BASIC QUALIFICATIONS
TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.
TRAINING
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