*THIS IS A WORK FROM HOME JOB POSITION. YOU MUST LIVE IN THE FOLLOWING STATES: TX, AR, MO, KS, OK.*
Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, you’ll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.
Our call center environment is constantly evolving so we’ll look to you to drive tools and technology to enable first call resolution. In the process, you’ll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. You’ll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.
In addition to these duties, you’ll be required to:
WFH Requirements:
We prefer that you have:
What’s in it for you? We’ll offer paid-training that you’ll complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. For this position the wages for those residing in TX, AR, MO or KS the wages start at $15.00 per hour up to $17.01 per hour. For those residing in OK, the wages start at $17.01 per hour up to $19.29 per hour. You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk. #virtualjob #virtualwork
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