He angitūtanga: The opportunity
We are excited to recruit for the next batch of CSR Contact Centre agents to join our growing team and maximise the customer experience by providing accurate information, advice, and service to all external and internal customer enquiries received through telephone channel on matters relating to services provided by Auckland Council.
Key Responsibilities:
Respond promptly and accurately to internal and external requests for information received by phone.
Provide appropriate information on statutory and Council requirements, effectively action:
Effectively action enquiries, accurately log requests for service jobs in the system and monitor progress through to closure for:
He kōrero mōu: About you
To be effective in this role, we are looking for someone with:
Click here to access the position description.
We are a 24-hour, 7-day-a-week contact centre with full-time & part-time shifts available.
Flexible working options are available to the right candidate.
Factors that will be considered for approval include (but are not limited to) the area of Auckland where you live, the timing of your shift, and your performance at work.
Available Shift Patterns
1
Friday (8-hour shift), Saturday (8-hour shift), Sunday (4-hour shift).
Part-time, 20 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
1-2 available
2
Friday (8-hour shift), Saturday (4-hour shift), Sunday (8-hour shift).
Part-time, 20 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
1-2 available
3
Friday (8-hour shift), Saturday (8-hour shift), Sunday (8-hour shift).
Part-time, 24 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
1-2 available
4
Friday (8-hour shift), Saturday (8-hour shift), Sunday (4-hour shift).
Part-time, 20 hours per week.
Morning shift (starts between 7am-9:30am)
1-2 available
5
Friday (8-hour shift), Saturday (4-hour shift), Sunday (8-hour shift).
Part-time, 20 hours per week.
Morning shift (starts between 7am-9:30am)
1-2 available
6
Friday (8-hour shift), Saturday (8-hour shift), Sunday (8-hour shift).
Part-time, 24 hours per week.
Morning shift (starts between 7am-9:30am)
1-2 available
7
Saturday – Wednesday.
Full-time, 40 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
3 available
RDO: Thursday & Friday.
8
Wednesday – Sunday.
Full-time, 40 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
2 available
RDO: Monday & Tuesday.
9
Tuesday – Saturday.
Full-time, 40 hours per week.
Evening shift (starts between 1:30pm-5:00pm)
2 available
RDO: Sunday & Monday.
All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 am to 5:30 pm, after which you will start working as per your schedule.
Ngā āhuatanga kei a mātou: What we offer
You can expect variety in your work and will be given ongoing learning and career development opportunities. As Auckland’s largest employer, we embrace diversity and encourage well-being at all levels of life. You will also have access to a range of fantastic Auckland Council benefits, and a range of other partnership discounts!
If you are keen to join our Customer Services department which is building a team of incredible people and aiming to be the best contact centre in the country. – Apply Now!
Applications close: Monday, 27 February 2023 at 11:59 p.m.
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Auckland Council strongly encourages our employees to be fully vaccinated.
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