Auckland District Health Board Looking for Team Leader – CRD & Reception – Ophthalmology at Greenlane, Auckland Full Time

Auckland DHB is one of the leading healthcare providers in New Zealand and we aspire to provide the highest standards of patient care and staff engagement which is underpinned by our organisational values of Haere Mai (Welcome), Manaaki (Respect), Tῡhono (Together) and Angamua (Aim High).

Te Toka Tumai Auckland DHB recognises and respects Te Tiriti o Waitangi and the special status of Māori as tangata whenua. We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Māori and we recruit for cultural safety.

About our Department

Our Ophthalmology Service provides high quality care to patients in the Auckland Region and offers a range of secondary and tertiary services primarily based at Greenlane Clinical Centre. We also provide services at various sites across the Auckland Region. The administration team plays an integral role by providing front-line contact with patients and supporting clinicians in providing a responsive, high quality service.

We have an exciting opportunity for an experienced and motivated individual to become a Team Leader within Ophthalmology Service. This role will work towards continuously improving the team to ensure that timely patient access to services is achieved.

To view the position description, please click on the link below;

• Clinical Records Department (CRD) and Reception Portfolio

About the role

Working with the Operations Support Manager and the Business Manager you will provide leadership and effective day-to-day operational management to the relevant teams in line with ADHB’s and the Directorate’s strategy and goals.

This role is permanent, full time 40 hours per week, Monday – Friday based at Greenlane Clinical Centre.

What we are looking for

• Previous leadership experience in administration / customer service / healthcare
• Excellent communication, organisational skills with the ability to make sound decisions
• Ability to coach, build and maintain a high performing team
• Negotiation and conflict management skills with the ability to facilitate change.
• A strong desire to provide our patients with a quality experience with the ability to empathise and work compassionately with people from various cultures
• Quality focus which includes auditing, reports monitoring, KPIs and collaborating with stakeholders to provide a quality service.
• The ability to provide leadership and to ensure focus on staff wellbeing.
• Ability to work as a part of the team and build strong relationships within a multidisciplinary team
• Strong work ethic and a positive mind set with the ability to problem solve and identify opportunities for improvement

Please express your interest by submitting an online application with your latest CV and cover letter.

For any queries or need help with your on-line application, please contact Kavitha John, Recruitment Consultant by email: [email protected]