Auror Looking for Customer Director – Auckland at Auckland, Auckland, New Zealand Full Time

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world’s largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

At Auror, we owe our success to the partnerships we have with our customers, our efficiency with which we deliver leading-edge products and services, and our organisational processes. We are proud to set the standard for success in our industry globally.

The Customer Director NZ role will play a key role in building and growing the partnerships and customer success teams across New Zealand. You will be a key member of our New Zealand Customer leadership team and will play an important role in shaping Auror’s growth and success in this market.

Key responsibilities of this role include but are not limited to:

• Define and build ongoing plans, objectives, and supporting structures to support achieving targets and delivering our strategy in New Zealnd
• Recruit and lead a high performing Retail Partnerships (Strategic Account Managers) and Customer Success team (retail and police), providing guidance, support, and mentorship to help them achieve their goals both personally and professionally
• Create clear expectations for the team regarding performance, in terms of activities, outcomes, and the use of Salesforce and other technologies
• Develop and implement strategies to drive customer satisfaction, retention, and growth across our Australia customer base
• Partner with Sales, Marketing, and Product teams to ensure our customers’ needs are being met and to identify opportunities for growth
• Monitor and report on key customer metrics, and use data-driven insights to inform business decisions and to help identify opportunities for growth and improvement.
• Develop and maintain relationships with our key retail partners
• Represent Auror at industry events and conferences, and participate in thought leadership initiatives to help continue building Auror’s reputation in the market

This role reports to Ruby Arden, VP Retail Partnerships ANZ

I have worked at some of New Zealand’s top tech startups over the past 10 years and have discovered I love working with smart and agile teams, solving complex problems. I am passionate about helping people do their best work, am people-led and am an empath to my core. I thrive off watching the people around me doing incredible things and want people to dream big. If you are like me before I joined Auror, you may not yet fully understand what we do. What I can tell you is that the work we do solves real problems – it is meaningful, gives me purpose, and helps keep our communities safe. Outside of work, you will find my girlfriend and I renovating our house, eating at the best spots, and travelling to the beach or snow at any opportunity. You can check out my LinkedIn here.

Requirements

We are looking for someone who:

• Has excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve their goals both personally and professionally
• Is experienced in recruiting roles at all levels across Partnerships and Customer Success
• Is passionate about diversity, equity, and inclusion and creating a safe and inclusive work environment
• Has strong commercial acumen with knowledge across different commercial functions that may include Sales, Account Management, and Customer Success
• Demonstrated ability to work effectively in cross-functional teams and build strong relationships with internal and external stakeholders, including executive and senior management level
• Experience in SaaS companies is highly desirable

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Benefits

• Competitive salary Range: Depending on level of experience of $150,000 – $180,000 (PL5)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.