Auror Looking for Global Workplace IT Lead – Auckland at Auckland, Auckland, New Zealand Full Time

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world’s largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

This is an important role that takes ownership of our internal IT systems and processes and plays a supporting role in implementing and maintaining our internal Business, Engineering, & Security practices.

This role partners closely with People Experience (PX) to ensure the processes and communications developed by Workplace IT & Security are high quality and support providing exceptional experiences to our people.

It’s important that the person in this role has a pragmatic approach, knows what great looks like and is keen to build this out further at Auror as we scale.

Some of the responsibilities of this role include:

Modern Information Technology

• Leading a team through technical and thought leadership practice
• Provide vision and direction for global deployment of technologies and practices
• Cultivate a pervasive security-conscious culture, ensuring best practices are embedded throughout IT operations through initiatives aimed at business system effectiveness, compliance, security, and creativity
• Oversee and streamline service desk operations, ensuring timely and effective resolution of issues and top-tier customer service
• Diagnosis and resolution of computer hardware, software, network, SaaS applications such as Google Workspace, Slack, etc
• Managing physical access solutions and Software & Hardware Asset Management, administrative controls including remote solutions
• Evaluate tooling and procedures, managing hardware and advance current implementations with the partnership with the operations and Security teams
• Responsible for effective preparation, installation, configuration, operation, and maintenance of site IT hardware, software, Networking, Cloud Services, AV systems, and communications
• Provide advanced troubleshooting and problem resolution via telephone, email, and using remote assistance where needed
• Assist in building mature onboarding and offboarding of Team members/contractors while offering excellent communications that enhance our new hire experience
• Lead efforts to provide company wide IT resources to Auror’s to ensure they have the technological resources and knowledge of how to use those resources
• Builds relationships and works with internal customers to ensure solutions are technically sound, issues are identified and resolved, and projects are delivered within budget and on-time

You will be reporting to Scotland Symons, Director of Information Security

Scotland has been working in the technology & Security industry for the last twenty years and has worked for Microsoft, Apple, Amazon, and a few more. Coming to Auror from the US she runs the security team at Auror focusing on all of our efforts to secure the platform, code and efforts to protect Auror and its customers.

Security for me is about critical thinking and flexibility, Security is also not linear and requires lots of exploration and through good iteration driving towards the goal of good architecture. I try to weigh the needs of immediate action with long term Security & Engineering efforts while weighing the need of keeping the business going. The role of Information Security can sometimes be stressful especially in times where there is an incident and so I try to approach things with deep honesty as well as levity. I always keep failure in mind but don’t look at it as a dead end but rather an opportunity to learn how to get up and keep going. Check out my LinkedIn here.

Requirements

About you:

• A background in IT management in a SaaS environment
• 3+ years of management or leadership experience in an IT or technology-related role
• Experience leading a team of IT professionals and partnering with other teams
• Experience in working with (Azure)Cloud SaaS, Google Business environments, Windows, Mac, Networking, Security
• Demonstrable track record of optimizing business systems and strengthening digital security measures
• In-depth understanding of service industries, with the ability to adapt and innovate as per evolving industry demands
• Demonstrated success in managing IT vendors, contracts, and executing successful IT projects
• A continuous improvement mindset and comfortable leading IT projects that deliver impact to our people and to the the business
• Strong communication skills and ability to tailor technical and non-technical language for the right audience
• Understanding of how workplace IT and people experience contributes to building a place where people can come to work and be their best selves
• An interest in technology, security and best engineering practices and the desire to learn and grow these skills

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Benefits

• Competitive salary Range: Depending on level of experience of $150,000-$190,000 (PL4)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.