Aurora Hiring for Customer Success Manager / Admin Assist Job at Morganville, NJ Full Time

About Us

We’re an Electronics Manufacturer, producing a variety of advanced technologies related to audio/video distribution, video processing, control automation as well as custom OEM. Our markets include commercial, digital signage, education, military, broadcast, medical, & house of worship, anywhere Audio, Video, Control are utilized..

As a dynamic and nimble team working together, we provide the best products and solutions available today. Incorporated in 1997, we’ve grown from a few software programmers with laptops, to a full design, engineering and electronics assembly company. Building most of our products here in New Jersey, you will get the opportunity to see products grow from concept to award winning solutions in demand around the world! Come, and grow with us!

About the Position / Responsibilities

As the Customer Success Manager, you will be the primary liaison between Aurora Multimedia Corp and our Clients / Customers. Processing order requests, ensuring documentation and communication accuracy and managing outgoing orders in regards to priorities, ship dates and general product availability schedules.

You will be communicating with the production / shipping teams on a daily basis as needed in regards to existing and new orders.

• Managing inbound orders and inquiries and recording to CRM.
• Generate sales quotes / proforma invoices
• Assist with prioritization of outgoing orders, coordinate with Inventory / Production Teams.
• Client support and follow up
• Works with accounts receivable as needed to manage client account statuses.

Skill Sets / General Requirements for the position:

The candidate should have a well versed level of experience and skill set, including, but not limited to

• Positive and ‘Can do’ attitude.
• Must have excellent communication and customer service skills
• Ability to multitask, prioritize, and manage time effectively
• High energy, team player. goal oriented
• Documentation editing and creation (Word, Power Point, Excel, etc)
• CRM Experience.
• Organizational skills, attention to detail.
• Accounting experience (AP / AR) a PLUS!

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Morganville, NJ 07751: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location