Introduction:
Why work for Aussie?
For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.
Our fantastic culture thrives on our values:
We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it – amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.
What does Aussie offer?
We also can’t forget the very hard-working coffee machine and the casual dress code.
Description:
Performing system monitoring and analysis, performance tuning, troubleshooting, and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet user demand
Reducing operational risk and improve the availability of the server, network infrastructure and services by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
Developing, maintaining and performing operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
Collecting and analysing operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server/service availability
Anticipating and responding to customer requests for productivity applications, technologies, and devices to provide timely installation, maintenance, support and optimization, specifically relating to the Digital Sense Service Catalogue
Maintaining inventory and asset configuration documentation
Applying structured problem-solving strategies and techniques to identify, analyse, evaluate, and implement solutions
Skills and Experiences:
A degree qualification in computing, information technology, or equivalent qualification in a field relevant to the position from a recognized tertiary institution
2-4 years working in an customer facing enterprise environment with mature incident, problem, change, and release management principles in place
Appropriate technical knowledge, experience, and industry certification as relates to:
Virtualisation – vSphere suite inc. NSX, vCentre, vROPS, Cloud Director, Horizon DaaS 9
Microsoft – Active Directory, DNS, DHCP, Group Policy, Exchange, Office 365
Infrastructure – HPE Synergy, Fujitsu, Dell, NetApp HCI or equivalent
Storage – NetApp product portfolio including ONTAP Cluster Mode, SolidFire/ HCI, StorageGRID, AltaVault.
Data Protection – Veeam, Commvault, Zerto, Rubrik
Security
ITIL V3/4 Foundation certificate
Excellent written and verbal communication skills
We’re unconventional in many ways – we’re fast and considered, we take risks, we question the norms and above all, we’ve got your back. If you’re after a tribe of innovative storytellers, apply directly or get in touch today with our fantastic team at [email protected]
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.
Job Types: Full-time, Permanent
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